Terms & Conditions

Please take time to read our terms and conditions as it is important that you understand the relationship relating to your use of the products & services promoted on our website. If our terms & conditions are not accepted by you in full, the use of this site must be terminated.

The content of the pages of this website is for your general information and products shown may vary & are subject to change without prior notice. Any advice or information provided in respect of the products or services offered is given in good faith; however, we will not be liable for any inaccuracies or errors. We will not be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website. It shall be your own responsibility to ensure that any products or services or information available through this website meet your specific requirements.

Noiseair Acoustic Consultants may also operate to an affiliate model, by which we act as an independent agent for third party suppliers & manufacturers, by using this service you are agreeing that your details are referred on to the supplier or manufacturer, any contract entered into shall be between you and the supplier and we accept no contractual liability whatsoever in respect of that product or service. Terms & conditions should be observed from the individual supplier to whom your order is placed.

Any product or service carried out and payable directly to Noiseair and not by a third party these additional terms will apply:

Returns/cancellations: Materials and accessories – Made to measure products cannot be resold due to the individual nature of each order, as all fabric is cut to length it is impossible to re-sell the fabric. After your order has been received and cutting/manufacture has commenced, once cut or dispatched we cannot refund fabric orders. In the event of any cancellation 100% of the total value of the order will be charged.

Bespoke manufacturing to your requirements – After your order has been received and cutting/manufacture has commenced, in the event of any cancellation 100% of the total value of the order will be charged.


(a) These  conditions  shall  form  part  of  every  contract  of  sale  entered  into  by  NOISEAIR  LTD  (“the  Company”)  which  will  operate  to  the  entire  exclusion  of  any  terms  and conditions of any buyer and any representations or warranties made or given on the Company’s behalf. Any purported  variation  or  exclusion  of  these  conditions  whether  contained  in  any document  of  the buyer or otherwise shall be of no effect unless accepted in writing by the Company. Where appropriate, these conditions incorporate Incoterms 2000.

(b) Any order whether or not based upon a quotation shall not be binding on the Company unless it is made by the buyer in writing via email, fax or letter and accepted by the Company in writing, via email, fax or  letter.  A  contract  between  the  Company  and  the  buyer  shall  only  come  into  existence  once  the Company confirms the buyer’s order in writing.

(c) For  the  avoidance  of  doubt,  any  representations  or  warranties  made  or  given  by  anyone  on  the Company’s  behalf prior  to acceptance  of any order  and not confirmed in writing by the Company are hereby expressly excluded.


(a) All  goods  supplied  are  subject  to  availability.  The  Company  reserves  the  right  at  any  time  upon reasonable notice to the buyer to change the contents, design and packaging of the goods.

(b) The Company cannot guarantee the exact size of the goods supplied.

(c) Due to the nature of the goods, a tolerance of +/- 10% shall be allowed for trimming. All goods shall be supplied untrimmed unless the Company agrees otherwise in writing.


(a) The price of the goods shall be the Company’s quoted price.

(b) Unless  otherwise  stated  by  the  Company  in  writing  all  prices  quoted  by  the  Company  are  ex- warehouse. Carriage and insurance charges shall be payable by the buyer.

(c) The price shall be exclusive of any applicable Value Added Tax which the buyer shall be additionally liable to pay to the Company.

(d) Where an order is placed and accepted for goods differing in size, quality or in any way from the goods specified in the  Company’s  quotation,  or  where  the  buyer requests alterations or modifications to the goods during the course of their manufacture or requests changes to the quoted delivery times, then a reasonable additional charge shall be made.

(e) If  the  buyer  requests  the  supply of  trimmed  goods  in  accordance  with  clause  2(c)  above,  reasonable additional charges shall be payable by the buyer.

(f) Reasonable   additional   charges,   including   without   limitation   any  reasonable   travelling  expenses incurred by the Company pursuant to this clause 3(f) whether by its employees or otherwise, shall be payable  by the  buyer  if the  buyer  requires  the  Company or  the  Company’s  agent  to install  the  goods supplied under these conditions at a site specified by the buyer.

(g)  Unless  the  prices  quoted  by the  Company are  specifically stated  as  fixed,  prices  shall  be  subject  to increase  without  notice  to  reflect  any  increase  in  the  cost  of  labour  and  /  or  materials  required  in connection  with  the  goods  between  the  date  the  order  is  accepted  and  the  date  the  goods  are dispatched. For the purpose of this condition the cost of materials shall include any increase in existing duties  or  taxes  or  the  imposition  of  any novel  duties  or  taxes  payable  in  respect  of  the  importation, purchase, sale, processing or use of such materials.


(a) The  Company  shall  issue  an  invoice  in  respect  of  the  supply  of  goods  and  any  additional  charges pursuant  to  clause  3  above  within  a  reasonable  period  from  the  date  the  order  is  confirmed  by the Company and in any case, not later than the date of dispatch of the goods or, if appropriate, the date of the Company’s notification that the goods are ready for collection. Ex-works Incoterms 2000 shall apply if the goods are required to be supplied outside the UK.

(b Payment of the invoice shall be made by the buyer  upon issue of  either a Pro Forma invoice or within 30 days of the date of the invoice for account holders, via bank transfer or cheque.

(c) The   Company   shall   be   entitled   to   recover   the   monies   due   to   the   Company   in   the   invoice notwithstanding  that  delivery  may  not  have  taken  place  and  that  the  property in  the  goods  has  not passed to the buyer.

(d) The time for payment of the invoice shall be of the essence of the contract. Receipts for payments shall be issued only upon request.

(e)  Without  prejudice  to any other rights of the Company if payments are not made within the stipulated period  then,  without  prejudice  to any other  right  or  remedy available  to the  Company,  the  Company shall be entitled to:

(i)  cancel the contract or suspend any further deliveries to the buyer; or

(ii) charge the buyer interest (both before and after any judgement) on the amount unpaid at the rate of 4% above the base lending rate of HSBC Bank plc until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).

(d)   The buyer shall pay the agreed net price of

the goods, as stated in the invoice, without any deduction, set-off or abatement on any grounds.


(a) If the goods are advised available for dispatch, by the Company making the goods ready for dispatch (Ex-Works Incoterms 2000).

(b) Delivery  dates  are  estimates  only  and  not  guaranteed  and  the  time  for  delivery shall  not  be  of  the essence  of  the  contract.  The  Company  shall  make  reasonable  efforts  to  meet  the  buyer’s  delivery requirements but shall not be liable for any loss or damage whether direct, consequential or otherwise caused by any delay in delivery and the Company’s obligations shall end with the delivery of the goods according to this clause 5.

(c)  Any arrangements  for  freight,  carriage,  transit  or  other  means  of transportation of the  goods  shall  be made by the Company on behalf of the buyer if requested to do so by the buyer and the buyer shall be liable for the costs incurred by the Company in doing so and the costs of the freight, carriage, transit or other means of transportation of the goods.

(d) The  Company  shall  have  no  liability  in  respect  of  goods  lost  or  damaged  in  transit.  It  is  the responsibility of the buyer to make arrangements to insure the goods from the time of delivery.

(e) Upon the Company’s notifying the buyer that the goods are ready for delivery, the buyer shall agree to accept  or  make  arrangements  to  accept  delivery of  the  goods.  If  the  buyer  shall  fail  to  give  proper delivery  instructions  or  to  accept  delivery,  the  buyer  shall  be  liable  for  all  costs  incurred  by  the Company as  a  result  of  such  failure  (including without  limitation  all  costs  of storage,  insurance  and demurrage) which costs shall become immediately due and payable by the buyer on demand but such liability shall  not  affect  the  buyer’s  obligation  to purchase  the  goods  or  the  right  of the  Company to damages for breach of such obligation.

(f) All  goods  supplied must  be  inspected by the  buyer on delivery, before signing the delivery note. The buyer  shall  endorse  the delivery note with details of any damage, upon inspection in accordance with this  clause  7(b).  If  the  buyer  signs  the  delivery note  without  any endorsements,  the  goods  shall  be deemed to have been properly delivered in full and the Company shall be deemed to have performed its obligations under the contract in full.

(g) If  the  Company  agrees  to  deliver  an  order  in  instalments,  each  instalment  shall  be  construed  as constituting  a  separate  agreement  to  which  all  the  provisions  of  these  conditions  shall  (with  any necessary  alterations)  apply.  Failure  by  the  Company  to  deliver  any  one  or  more  instalments     in accordance with these conditions or any claim by the buyer in respect of one or more instalments shall not entitle the buyer to treat the contract as a whole as repudiated.

(h) The buyer shall take delivery of the goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased provided that such discrepancy in quantity shall not exceed ten per cent and the price shall be adjusted pro rata to the discrepancy.

(i) The  goods  may  be  delivered  by  the  Company  in  advance  of  the  quoted  delivery  date.


(a) Risk of damage to or loss of the goods shall pass to the buyer, at the Company’s premises, at the time when the Company notifies the buyer that the goods are available for dispatch, even if the buyer   wrongfully  fails   to  take   delivery  of  the  goods.   Ex-works  Incoterms  2000  shall   apply  if appropriate.

(b) Notwithstanding delivery and the passing of risk in the goods or any other provision of these conditions, the property in the goods shall not pass to the buyer until the Company has received in cash or cleared funds payment in full of the price of the goods and all other goods agreed to be sold by the Company to the buyer, and any other additional charges, for which payment is then due.

(c) Until such time as the property in the goods passes to the buyer, the buyer shall hold the goods as the Company’s  fiduciary and  bailee  and shall  keep the  goods  separate  from those  of the  buyer  and third parties and properly stored, protected and insured and identified as the Company’s property, but shall be  entitled  to  use  the  goods  in  the  ordinary  course  of  its  business  but  this  entitlement  shall  cease automatically without  notice  in the event of the buyer committing any act of insolvency including but not  limited  to  being  adjudicated  bankrupt,  being  placed  in  administration,  having  an  administrative receiver  appointed  of  all  or  part  of  its  undertaking or  in the  event  of notices  being served,  meetings called for a creditors’ meeting of the buyer or proceedings issued which could lead to the winding up of the buyer.

(d) Until such time as the property in the goods passes to the buyer, the Company shall be entitled at any time  to  require  the  buyer  to  deliver  up  the  goods  to  the  Company  and,  if  the  buyer  fails  to  do  so forthwith,  to  enter  any premises  of  the  Company or  any third  party where  the  goods  are  stored  and repossess the goods in which event the buyer will be responsible for all associated costs and expenses.

(e)  The buyer shall not be entitled to pledge or in any way charge, by way of security for any indebtedness, any of the goods which remain the property of the Company but if the buyer does so, all monies owing

by the  buyer  to the  Company shall  (without  prejudice  to any other  right  or  remedy of the  Company) forthwith become due and payable.


(a)  The warranties as to quality and fitness, skill and care implied by the Sale of Goods Act 1979 and / or Supply  of  Goods  and  Services  Act  1982  apply  hereto  but  the  buyer  must  satisfy  itself  as  to  the suitability of the  goods  to be  supplied and /  or  the  services  to be  performed by the Company for any purpose to which he wishes to put the goods.

(b)  In the case of goods not manufactured by the Company, the Company’s liability shall be limited to such guarantee as it may receive from the manufacturers.

(c)  Figures  for  the  performance  of  the  goods  are  based  on  the  Company’s  experience  and  the  Company makes no representations or warranties in this regard.

(d) The  Company  shall  not  be  liable  for  loss,  damage,  delay  or  expense  of  any  kind  whether  direct, consequential or otherwise:-

(i)  if any work on, or installation or alteration to, the goods is carried out by the buyer or by the buyer’s agent, otherwise than according to the written instructions of the Company; or

(ii) If  such  loss,  damage  delay or  expense  is  a  consequence  of wear  and tear,  carelessness  in using or handling the goods, defective foundations or buildings, or faulty erection otherwise than by the Company or an agent of the Company.

(e) If  any work  is  carried  on,  or  installation  or  alteration  is  made  to,  the  goods,  it  shall  be  the  buyer’s responsibility to ensure  that  these  works,  installation or alterations are carried out properly, using all appropriate materials, including where appropriate, mechanical fixings.


(a)  Subject to clause 8(b), once a contract has come into existence between the Company and the buyer, the buyer shall be bound by the contract.  The buyer shall be bound to pay for all the goods supplied under the contract and may not reject all or part of the goods supplied under the contract except:

(i)    pursuant to clause 7(a) above; and

(ii)   only if the buyer has not made any use of the goods so supplied.

(b)   Where Consumer Protection (Distance Selling) Regulations 2000 are applicable, the buyer has a right to cancel  this  contract  within seven working days  beginning with the  day after the day on which this Agreement is concluded. If the buyer wishes to cancel the Agreement, the buyer must let the Company know in writing by letter, fax or email.  The Company shall provide the buyer with a full refund of the price paid within 28 days from the date on which the buyer gives him written notice of cancellation.

(c) Returns/cancellations:  Made to measure products cannot be resold due to the individual nature of each order, as all fabric is cut to length it is impossible to re-sell the fabric. After your order has been received and cutting/manufacture has commenced we cannot offer any refund. In the event of any cancellation 100% of the total value of the order will be charged.

Bespoke manufacturing – After your order has been received and we have sought client drawing approval/ cutting/manufacture has commenced, in the event of any cancellation 100% of the total value of the order will be charged and no refund will be made.


(a) The Company may supply goods which require special handling techniques to trade customers who are presumed  to  know  any possible  risks  involved  and  to draw  the  attention  of  their  employees  and  all others handling the goods to the risks and the need to handle the goods appropriately. The buyer shall indemnify the Company against any liability it might incur to persons (whether the buyer’s employees or  others)  handling the  goods  or  to users  of products  incorporating the  goods  under  provisions of the Consumer Protection Act 1987.

(b) If  the  buyer  shall  require  the  Company to  install  the  goods  under  clause  3(f),  then  the  buyer  shall ensure  that  all  health  and  safety  regulations  applicable  in  respect  of  the  welfare  or  safety  of  the Company’s employees or agents who perform the installation shall be complied with for the duration of their presence at the site specified for the installation of the goods by the buyer.



(a)  All  estimates,  designs,  drawings,  plans  or  models  prepared  by the  Company in  connection  with  the contract  are  for the buyer’s information only and are not warranties or representations in any respect. They remain the property of the Company and are copyright and shall be returned to the Company on its demand. The buyer expressly agrees to keep such documents confidential and not to copy the same nor to supply the same to any third party for any purpose whatsoever nor to use the same except for the purpose of contract placed by the buyer with the Company from time to time.

(b) The buyer shall indemnify the Company against all damages, claims, demands and expenses to which the Company may become liable or may incur as a result of goods supplied or work done in accordance with the specifications or instructions of the buyer which involve the alleged or actual infringement of any copyright, patent, registered design or trademark, or such other intellectual property right or moral right belonging to third parties.

10    INSOLVENCY OF BUYER (a)              This clause applies if:-

(i)   the  buyer  makes  any voluntary arrangement  with  its  creditors  or  (being an  individual  or firm) becomes bankrupt or (being a Company) becomes subject to an administration order or goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction);

(ii)    an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the buyer; or

(iii)   the buyer ceases, or threatens to cease, to carry on business; or

(iv)  the  Company reasonably apprehends  that  any of the  events  mentioned above is about to occur in relation to the buyer and notifies the buyer accordingly.

(b)   If this clause applies, then without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the contract subject to the payment of any reasonable cancellation fees  or  suspend any further deliveries under the contract without any liability to the buyer, and if the goods have been delivered but not paid for, the price and any other applicable additional charges under clause 3 above, shall become immediately due and payable.


The buyer shall not without the written consent of the Company:-

(i)               make  any representation or  give  any warranty in the name of the Company relating to the Company’s goods;

(ii)              sell the Company’s goods in the name of the Company; or

(iii)             hold itself out as the agent of the Company for any purpose.

12     SAMPLES

Where either party sends samples to the other party for any purpose, the receiving party will return the samples at its own cost on request by the other party provided that such request is notified on or before the  time  of  delivery.  In  the  absence  of  any  such  request,  either  party shall  have  the  right  to  scrap samples  after  a  reasonable  period.  Notwithstanding the foregoing, the contract shall not be a contract for sale by sample.


(a)           Neither  the  Company nor  the  buyer  shall  be  liable  to the  other  or  be  deemed to be  in breach of the contract  by  reason  of  any  delay  in  performing,  or  any  failure  to  perform,  any  of  its  obligations  in relation  to  the  goods,  if  the  delay or  failure  shall  be  beyond  that  party’s  reasonable  control  (each  a

‘Force  Majeure  Event’).  Without   prejudice  to the  generality of the  foregoing,  the  following shall  be regarded  as  Force  Majeure  Events,  i.e.  causes  beyond  either  party’s  reasonable  control: Act  of  God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws,  prohibitions or measures of any kind on the part of  any  government,  parliamentary  or  local  authority;    import  or  export  regulations  or  embargoes; strikes, lockouts or other industrial actions or trade dispute (whether involving employees of either the buyer or the Company or of a third party); difficulties in obtaining raw material, labour, fuel, parts or machinery; power failure or breakdown in machinery.

(b)           If  the  Force  Majeure  Event  prevails  for  a  continuous  period of more  than six months,  any party may terminate this contract by giving 28 days’ written notice to the other party.  On the expiry of this notice period,  this  contract  shall  terminate.   Such termination shall be without prejudice to the rights of the parties in respect of any breach of this contract occurring prior to this termination.


(a)    Any notice shall be in writing and shall be served by sending the same by email, pre-paid first class post or fax  to the  Company’s  office  for  the  time  being of a  company or  to the  last  known principal  place  of business of the buyer, or such other address as a party notifies to the other party from time to time in writing.   If sent by pre-paid first class post, notice shall be deemed to have been served 48 hours after the time it was posted and in proving such service it shall be sufficient to prove that the notice properly addressed  and  posted.  If  sent  by fax,  notice  shall  be  deemed  to  have  been  served  when  the  sender receives   confirmation   of   receipt.   Notice   sent   by  email   shall   be   deemed   to  have   been   served instantaneously.

(b) No waiver by the Company of any breach of the contract by the buyer shall be considered as a waiver of  any subsequent breach of the same or any other provision.

(c)   If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.

(d)              The headings are inserted for convenience only and shall not affect the construction or interpretation of these conditions.

15   LAW

The contract shall be governed by and construed in accordance with English law and the parties hereto submit  to  the  exclusive  jurisdiction  of  the  English  courts.  In  the  event  that  the  Company  issues proceedings  against  the  buyer  under  the  contract  in  any County Court  (as  defined  under  the  County Court Act 1984), the buyer agrees to submit to the jurisdiction of the particular County Court in which such proceedings are issued.


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